Terms and conditions

OVERVIEW

This website is operated by Nutu LLC (“Nutu,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Nutu LLC. Nutu LLC offers this website, including all information, tools, and services available from this site to you, the user (“you” or “user”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, or policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your jurisdiction and have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

• Transmissions over various networks.

• Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

This site may contain certain historical information, which is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - RETURN POLICY

At Nutu LLC, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This Return Policy outlines how and under what circumstances we accept returns, issue refunds, and provide exchanges.

Eligibility for Returns

- Time Frame: We accept returns within 30 days of the delivery date. If more than 30 days have gone by since your purchase was delivered, we cannot offer a refund or exchange.

- Condition of Items: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Products must be returned in their original packaging. Perishable goods (including opened superfood powders, teas, or oils) cannot be returned once they have been opened for safety and hygiene reasons.

- Proof of Purchase: Please provide a receipt or order number (e.g., confirmation email) to validate your purchase.

- Non-Returnable Items: Opened or used items; perishable or time-sensitive goods; sale or clearance items (marked as “final sale”); and gift cards.

How to Initiate a Return

- Contact Us First: Email us at contact@nutu.net or call 347-608-9998 with your order number and the reason for your return. Our customer service team will provide you with return instructions, including the return shipping address.

- Packaging & Shipping: Securely pack your items to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

- Return Shipping Costs: Unless the return is due to our error or a product defect, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable unless the return is due to a mistake on our end (e.g., incorrect or damaged item).

Refunds

- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund has been approved or rejected.

- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your payment provider’s policies).

-Partial Refunds:In certain situations (e.g., items not in their original condition, missing parts, or returned outside the stated time frame), only partial refunds may be granted at our discretion.

-Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement again. Then contact your bank or credit card company, as processing time can vary.

If you’ve done all of this and you still have not received your refund, please contact us at contact@nutu.net.

Exchanges

Defective or Damaged Items: We replace items only if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact@nutu.net with photos or evidence of the damage.

Shipping of Exchange Items: Depending on where you live, the time it may take for your exchanged product to reach you can vary. We will provide tracking details if applicable.

Special Circumstances

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate or discount code will be emailed to you. If the item wasn’t marked as a gift, or if the original purchaser had the order shipped to themselves, the refund will be processed to the original purchaser.

Promotional Items:Items sold as part of a promotion (e.g., “Buy One, Get One,” or bundled products) must be returned in full to be eligible for a refund. Otherwise, the refund may be prorated or denied.

Third-Party Retail Purchases: If you purchased a Nutu product through a third-party retailer or marketplace, please contact them directly for their return policy and instructions.

Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time, so please review it frequently. Changes will take effect as soon as they are posted on this page. If we make material changes, we will notify customers by email or by posting a notice on our website.

By making a purchase from Nutu, you agree to the terms and conditions of this Return Policy.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information (including email address and credit card numbers and expiration dates) so we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind, and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by relevant third-party providers.

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to external websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant and will not have any liability for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites. Please review the third party’s policies and practices carefully before engaging in any transaction. Complaints, claims, or questions regarding third-party products should be directed to the third party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (e.g., contest entries), or without a request you send creative ideas, suggestions, proposals, or other materials (collectively, “comments”), you agree that we may, at any time and without restriction:

• Edit, copy, publish, distribute, translate, and otherwise use any comments that you forward to us.

We are and shall be under no obligation:

• To maintain any comments in confidence.

• To pay compensation for any comments.

• To respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or malware that could affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for more details.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law. No specified update or refresh date should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• (a) For any unlawful purpose.

• (b) To solicit others to perform or participate in unlawful acts.

• (c) To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

• (d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

• (e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

• (f) To submit false or misleading information.

• (g) To upload or transmit viruses or any other type of malicious code.

• (h) To collect or track the personal information of others.

• (i) To spam, phish, pharm, pretext, spider, crawl, or scrape.

• (j) For any obscene or immoral purpose.

• (k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied. This includes implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

Health and Wellness Disclaimer: Nutu sells products that may be considered dietary supplements or health-related products. The information provided on our website is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with your healthcare professional before making any changes to your diet or starting any new supplement.

In no case shall Nutu LLC, our directors, officers, employees, affiliates, agents, contractors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured through the Service, or for any other claim related in any way to your use of the Service or any product. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law in those jurisdictions.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nutu LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 16 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing use of our site.

If, in our sole judgment, you fail or we suspect you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior agreements or communications, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at contact@nutu.net